Growth Services - Our Staff

Team Directory

Growth Services - Team Directory

Don Pital	Mark Heflin	Bob Wray

	Don Pital Growth Services Manager Don Pital is the growth services manager for the Georgia Tech Enterprise Innovation Institute, a role in which he routinely coaches companies on organizational growth through ideation process management. In addition, he coaches organizations in lean product development techniques leading to design and prototyping services. Prior to coming to Georgia Tech in 1998, he served in the telecommunication manufacturing industry in key areas including quality, operations and engineering management positions for more than 12 years. Mr. Pital has regularly coached and consulted with all levels of client organizations in quality management system implementations (ISO 9001 and sector-specific standards) and best practice training in areas such as root cause analysis, process improvements, SPC, process mapping, high-impact auditing, project management, and creativity. He has also been a lead staff member in the Center for International Standards and Quality (CISQ) within the Innovation Institute. He serves as a Georgia Tech Certified Lead Instructor and is a nationally certified (RABQSA) Quality Management Systems Lead Auditor. He has taught quality management courses and techniques to hundreds of employees and organizations in the manufacturing, distribution and service sectors. Don’s passion is to facilitate creative group problem solving activities with an emphasis on turning ideas into reality that generate organizational growth. A Business Growth Coach, certified by Ohio-based Eureka Ranch, he has M.S. and B.S. degrees in Ceramic Engineering from Georgia Tech and is a member of the American Society for Quality (ASQ). Enterprise Innovation Institute Georgia Institute of Technology 760 Spring St. N.W. Atlanta GA 30332-0640 Phone:(770)-595-8921 E-mail: don.pital@innovate.gatech.edu

	Mark Heflin Project Manager Mark Heflin works in the area of new product design and development for the Enterprise Innovation Institute. In this capacity, he helps Georgia manufacturers by custom-designing machinery to automate their processes and alleviate repetitive-motion injury, both of which improve productivity. His work has led to various projects with new products involving plastic parts and aluminum extrusions that take the products from concept to production. His expertise ranges from electro-mechanical interface systems and structural steel design to hydraulics and piping and vacuum systems. Before joining Georgia Tech in 1994, Heflin was self-employed as a consulting engineer in the custom machinery design industry. He earned his B.S. degree in mechanical engineering from Georgia Tech. 706 Sharp Mountain Pkwy Jasper, GA 30143 Phone: (770) 735-4272 Fax: (770) 735-4272 E-mail: mark.heflin@innovate.gatech.edu

	Robert Wray Project Manager, Central Region Robert Wray works out of Georgia Tech’s Dublin office where he specializes in helping central-Georgia firms develop top-line growth strategies, project planning/management, and existing product/process improvement. He has extensive experience in product design, testing, production implementation, project management, and productivity improvements Prior to joining Georgia Tech, he was a chief engineer at Husqvarna, a leading producer of lawn and garden equipment. He holds a B.S. in mechanical engineering from the University of South Florida and an M.B.A. from the University of South Carolina. 1200-A Hillcrest Parkway Dublin, GA 31021 Phone: (478) 296-6128 Fax: (478) 275-6544 Cell: (478) 277-7816 E-mail: robert.wray@innovate.gatech.edu